Cancellation

An order can be canceled within 5 days of placing it, as long as it hasn’t been shipped. Registered customers can check their order status by contacting TTJ’s customer support team or by visiting the 'My Orders' page at www.ttjnextgenjewels.com.

Once a cancellation request is received, if payment has already been made, we will initiate a refund to your account via the original payment method. If the debit/credit card used for the transaction is no longer active, the refund will be processed via cheque.

Once initiated, the refund amount will be credited directly to your account or issued via cheque. For more details, please refer to the 🡽 Refunds section of these Terms and Conditions.

NOTE: In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest.