Exchange

TTJ Exchange Program(Exchange of Company's Jewelery Products)

Products purchased from the Website can only be exchanged at TTJ Store. TTJ Products exchange:

  • Jewellery sold through TTJ is eligible for exchange at the store, subject to the prevailing terms and conditions of the exchange policy, which is operated at the Company's discretion.
  •  14kt gold jewellery and diamonds will be accepted for exchange after a thorough examination of purity, weight, originality, defects, and any damage, including stone defects (cracks, replacements, alterations) and the presence of the Company/Brand mark or logo. If any discrepancies are found, the product will not be accepted for exchange.
  • For any exchange, the original invoice and certificate of authenticity must be provided.
  • The terms for valuation of the product is given below:
    • Gold and plain platinum products will be valued at 100% of the prevailing metal rate at the respective stores on the day of exchange.
    • Diamonds on studded gold will be valued at 100% of the prevailing stone rate on the day of exchange.
    • Solitaire diamonds (loose solitaires or those in studded gold) will be valued at 100% of the prevailing stone rate if the customer purchases a studded gold or studded platinum product in exchange
    • Solitaire diamonds (loose solitaires or those in studded gold) will be valued at 90% of the prevailing stone rate if the customer purchases a plain gold product or coin in exchange.
    • Solitaires of 2 carats and above are not eligible for exchange.
    • Other studded products will be valued at 80% of their prevailing market value during exchange.
    • For any other product categories not mentioned above, customers are advised to check with the respective stores for the prevailing terms and conditions.
    • Making charges, taxes, and any discounts applied on the original invoice will be fully deducted.

    The exchange program may be modified or withdrawn without prior notice. Any exceptions will be at the sole discretion of the company. For more details on the exchange process, please visit our nearest store or contact our customer care team.

    General Exchange Program (Exchange of other Jewellery Products)

      • Exchange is applicable only at our TTJ store and is not available for online transactions.