Frequently Asked Questions
Find answers to common questions about our jewellery, orders and care.
We offer jewellery in a range of gold purities, including 9K, 14K and 18K. The purity of each piece is listed on its product page, so you can choose the option that suits your style and budget.
We aim to offer BIS hallmarked gold jewellery wherever applicable. Please check the individual product page, or contact our support team, for hallmarking details on a specific piece.
These numbers refer to gold purity. A higher karat value means a higher proportion of pure gold, while lower karat values are typically more durable for everyday wear. Each product page lists the exact purity for that item.
Hallmark details, where applicable, are usually stamped on the jewellery itself and noted on the product page or invoice. If you have questions about verifying a hallmark, our support team is happy to help.
Many of our pieces are designed with everyday wear in mind, though this can vary by design and material. Please check the product description, or contact us, for care guidance specific to a piece.
We recommend storing jewellery separately in a soft pouch or lined box, keeping it away from perfumes, lotions and harsh chemicals, and cleaning it gently with a soft cloth. Contact us if you'd like care tips for a specific piece.
Delivery times can vary depending on your location and the item ordered. Estimated delivery details are typically shown at checkout, and our support team can share the latest timelines on request.
We want you to love your purchase. Please refer to our returns and exchange policy, or contact our support team, for current eligibility and process details.
Once your order ships, you should receive tracking information by email or SMS. If you haven't received it, or need help, please contact our support team with your order number.
We accept a range of secure payment options at checkout. Available methods may vary by location and are displayed during checkout.
