Return & Refund

Return Policy

TTJ is committed to ensuring complete customer satisfaction with the products available on our Website. However, if you are not satisfied with your purchase, you may return the order in accordance with the Terms and Conditions outlined herein. TTJ allows a 30-Day Return Policy.

 

In the unlikely event that the delivered product is damaged or defective, you may return it unused, in its original packaging, and along with the invoice. Upon return, you will be eligible for a refund. Our courier partner will collect the product from the address provided by you and return it to us.

Return Charges

Our logistics service provider will collect the returned order from the provided address within India. Customers are not required to pay any shipping charges for the return.

How to Initiate the Refund Process?

  • Customers must contact TTJ customer support at +91 96006 22031 or email us at support@ttjnextgenjewels.com within 30 days of receiving the product to initiate a return or refund request.
  • Customers should not return the product until they receive a confirmation email from TTJ approving the return request.
  • All products must be returned in their original condition, unaltered, unused, and in their original packaging.
  • Customers must include the original invoice and Certificate of Authenticity in the return package. Returns will not be processed without these documents.

NOTE: We shall not entertain any request after 30 days from the date of receipt of the product.

Refund

The refund process will be initiated once we receive the returned product. The item must be unused, in its original packaging, and include the original tags and invoice. Failure to meet these conditions will result in the refund not being processed.

Once the refund is approved, the amount will be credited to your account via the original payment method. If the debit/credit card used for the purchase is no longer active, the refund will be processed via cheque.

For domestic orders (within India), where returns are accepted by TTJ, a 100% refund will be processed.

    • If the payment was made online, the refund will be credited within 7-15 working days from the date the returned product is received at TTJ’s warehouse.
    •  For Cash on Delivery (COD) orders, the refund will be processed via cheque or online transfer (NEFT - National Electronic Fund Transfer).


The mode of refund depends on the customer's choice:

    1. If a cancelled cheque is provided along with the returned product, the refund will be processed within 7-15 working days, and the amount will be directly credited to the customer's account via NEFT (National Electronic Fund Transfer).
    2.  If the customer does not provide a cancelled cheque, the refund will be processed via cheque, which will be sent by courier to the address provided at the time of registration or order placement. This process may take up to 30 working days. TTJ shall not be liable for any delays or issues arising due to an incorrect address provided by the customer.